Customer-bank interaction deepened in new dfcu e-platform

dfcu Bank is trying to make easier and faster the way customers can access their bank accounts, and this can be demonstrated with the latest revamping of their e-Banking platform dubbed dfcu QuickBanking.

First introduced in 2011, the online platfrom has now been boosted to deliver a convenient and seamless experience for customers using Feature phones, Smartphones and the internet, an official statement says.

The Bank’s Head of Consumer Banking Denis Kibukamusoke was quoted in the statement saying that they made the adjustment to “provide a great User Experience and ensure an enriched Customer experience for our Retail and Corporate Customers.”

He went on: “dfcu QuickBanking is Omni-Channel providing multiple ways for customers to transact through USSD for feature phone users, Online and App for Smart phone users. But more importantly, our new platform is about delivering a seamless and consistent e-Banking experience that focuses less on transactions and more on the customer experience.”

It should be recalled that bank have of recent upped their efforts in embracing e-banking; a few weeks ago, Standard Chartered Bank unveiled their first Digital Banking outlet located at Shell Ntinda in partnership with Vivo Energy.

They promised that they would be introducing more of such services in several other areas across the country.

Features

According to officials, the QuickBanking service will enable customers track and manage their account activity; carry out multiple transactions and stay in total control of their bank accounts wherever, whenever across a range of devices including mobile phones, tablets and computers without needing to visit the bank.

The platform can be accessed through USSD (*240#), online via https://internet.dfcugroup.com and the dfcu QuickApp which can be downloaded free on both the Google Play and App Store.

Kibukamusoke says that with increased penetration of technology, customers are now taking their service providers to develop easier and faster ways of enabling service delivery.

On Wednesday during the launch, members of the media and other guests were treated to a live demonstration of the functionality of the dfcu QuickBanking platform which promises customers a life uninterrupted by Banking.