Customers are now able to do their shopping at Shell Select shops through a new online shopping platform dubbed “Click to Collect or Deliver”. Via a dedicated website, for an initial 10 shops spread across the suburbs in and around Kampala, customers can do product browsing, order placement, and later pick the groceries when packed and ready, or have the goods delivered to their doorstep.
In due course, customers will also be able to access the solution on the Shell Africa App, that currently includes the Shell Loyalty programme for various customers. The online store will allow shoppers to access a wide range of affordable and high quality products from the well-stocked Shell Select stores.
“Owing to the new reality presented by the coronavirus pandemic, it is important for businesses to innovate and find safer and more hygienic ways to serve customers as we continue to exercise caution to stem the spread of this pandemic. The Shell “Click to Collect or Deliver” service provides a convenient, quick and efficient shopping solution that allows for contactless shopping. This service will help many customers who are concerned about their health, and the health of others, do their shopping without the need to step in the store,” said Moses Kebba, Marketing Manager, Vivo Energy Uganda.
He added that the Shell “Click to Collect or Deliver” service is convenient, fast and safe as it allows shoppers to spend less time walking through supermarket aisles.
“Using your phone, you can just pick your items, add them to your cart and have them ready for pickup by the time you arrive, or delivered to your doorstep in case you are stuck at home. The Shell Select stores are widely spread out across Kampala allowing our customers easy access to our affordable high quality products.”
The Shell Select stores that have now gone live and are already trading online include: Shell Bugolobi, Shell Kabalagala, Shell Kireka, Shell Kasangati, Shell Kira road, Shell Ntinda, Shell Bunga, Shell Lugogo, Shell Najjera and Shell Gayaza. Our plan is for all Shell Select shops in the country will get onto the platform in due course, to ensure increased convenience for all Shell customers in the different locations.
In addition, Shell has entered into a partnership with Sendy to make swift and timely home deliveries.
“We strive to deliver a pleasurable retail experience for our customers. Providing a choice of reliable, convenient and affordable delivery options is essential which is why we collaborated with Sendy. These riders have been trained in social distancing and hygiene measures, and will deliver the goods safely and in good time,” Kebba said.
Under the Shell “Click to Collect or Deliver” service, all payments will be contactless via a standalone Shell Payments App as well as through mobile money, bank transfer or by card.
Vivo Energy is constantly looking for new and better ways to ease customer journeys through convenience with first to market innovations like the Shell “Click to Collect or Deliver” and the recently introduced Shell Gas home delivery.
The “Click to Collect or Deliver” website can be accessed via HERE