In Kenya, UberASSIST launched for senior citizens, disabled people

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Uber Kenya has added another feature to the ride-hailing application aimed at improving the transport service for people with special needs.

Dubbed UberASSIST, the feature was rolled out to the Nairobi, Kenya market on January 3.

“Moving around your city should be quick and convenient for all. At Uber, we strive to create transportation options that give equal opportunities and access to everyone,” the company said in Jan. 3 statement.

“Today, we’re excited to announce the launch of UberASSIST in Nairobi!  UberASSIST has been designed to provide additional assistance for members of the senior and disabled communities,” the statement goes on.

“Driver-partners are specifically trained to assist riders when getting into a vehicle, and can accommodate folding wheelchairs and walkers.”

How UberASSIST works

Uber Kenya says when you launch the app, you’ll enter your destination and then swipe left to select uberASSIST.

After this, confirm pick-up location and request a ride.

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The company advises that “after requesting your ride, feel free to contact your uberASSIST driver-partner ahead of time with any specific requests.”

The above is necessary because “uberASSIST vehicles do not have wheelchair accessible ramps.”

Uber Kenya becomes the third unit of the ride-hailing service in Africa to have this feature; Cape Town and Johannesburg, South Africa started offering the service in 2017.


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