Innovations in the tech industry keep coming up, in a bid to serve the customer better and seamlessly. South African telecom company, Telkom has launched a digital wallet that allows users to pay others and get paid themselves using WhatsApp. The service, dubbed Telkom Pay, allows people to send money to anyone in their contacts list. It also serves as a cashless point-of-sale payment option for businesses.
You can imagine checking your bank account balance, performing transactions, buying airtime, data bundles and electricity as you chat with friends. Also, transferring cash from one account to the other, all on WhatsApp.
How Telkom Pay payments over WhatsApp work
Transacting through the Telkom Pay Digital Wallet only requires registration and funds in the account, and customers can link any bank card to the platform.
If you have the WhatsApp application on your phone, you can add Telkom Pay in it, register, and can then send and receive money by sharing a “please pay me” with a contact or using a cellphone number to send money. To register, you must save the Telkom Pay number (+27-68-483-5566) as a contact on your phone and start a chat on WhatsApp by typing “Hi”.
The service also allows customers to buy airtime, data and electricity. The wallet as well allows for easy payments by simply scanning and paying for goods with QR codes at your favourite stores.
To continue transacting on Telkom Pay, users must top up their wallets via EFT, Nedbank ATMs or at any Pick n Pay store. Users on other mobile networks can also access and use the platform.
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UBA also recently unveiled an online Chat Banker called Leo. This enables customers make use of their social media accounts to carry out key banking transaction. Leo is a virtual banker chatbot that can help you open a new account and check your account balance. You can also transfer funds and airtime, confirm cheques, and pay bills.
It is designed to work within the platforms people are already familiar with and it has already taken off on Facebook Messenger.